It has been estimated that Americans collectively spend 900 million hours on hold each year. This goes to show how people still choose phone calls as their preferred contact method for their various customer service issues. Here you see the 6 Tricks to Make a Customer Service Robot Connect You to a Real Human. However, with so many robots on the other end of the line, finding a solution isn’t always easy. That’s why we need to be creative and use tricks to make a real person move.
Blog.Apkmanager.com knows how frustrating it can be to talk to a robot, and that’s why we want to help you reach a real person when we work with customer service.
1. Be kind and don’t shout.
Most systems are programmed to understand and speak in a very quiet manner. So, if you raise your voice, they’ll probably ask you to repeat your request because they might not have understood you the first time. That being said, you need to remain calm if you want to manage and find solutions to your problem.
2. Say nothing or press 0.
The most successful way to reach a person is by pressing 0 followed by the initial robot greeting. This is a method implemented by most companies and with some of them, you might need to use a “#” before the 0. However, even after the robot has disappeared, you should be prepared to wait a long time.
If the 0 trick doesn’t work and the robot is still talking to you, all you need to do is keep quiet. Do not answer any question and wait patiently. In this case, many companies are programmed to direct you to the caller.
3. Call during off-peak hours.
Let’s say by pressing 0, you manage to get rid of the robot, but you still have to wait hours until a caller becomes available. This is easily fixed if you don’t call them during busy hours, which are usually morning and afternoon. If the company’s customer service operates in the evening, call them after 6 pm. This is usually the time when most people are away from work enjoying free time, hence the workload of call center is lighter.
4. Say a random word to confuse the robots.
Whether you’re talking on the phone or chatting online, the robot is programmed to ask certain things and expect an answer. So giving them confusing and random answers can make them connect you to a real person. They will probably repeat their question a second or maybe even a third time, but you must stick to your trick and keep confusing.
5. Say the words, “complaint” or “cancel my account.”
Every company’s nightmare is losing customers and getting them to cancel orders or accounts. So you can tell the robot the words “cancel” or “cancel account”. They’ll connect you to the department that deals with these things, or you can state your problem and they’ll transfer you to the right department. You may end up at the beginning or end of the queue, but in any case, you will manage to pass the robot.
6. Go on Twitter and complain about the business.
Companies like to keep a serious profile that respects the customers and provides them with good service. So visiting their social media pages and posting a complaint might compel them to contact you to resolve your issue. The last thing they want are public complaints about them, which may impress other potential customers.